At Ella's Flats, we stand behind the quality of our products and want you to have the best experience. Since our products are food items, we do not accept returns. However, if you encounter any issues with your order, we’re happy to help.

Our Promise

If there is a problem with your order—such as damaged, broken, or incorrect products—we will make it right by either:

1. Sending you a replacement, or
2. Issuing a full refund to your original payment method.

What to do:

• Contact us at ellen@ellasflats.com within 7 days of receiving your order.
• Provide your order number, a brief description of the issue and a photo of the damaged or incorrect product.

We’ll review your request quickly and provide a solution. Refunds, if approved, will be processed within 5-7 business days.

 

Thank you for choosing Ella's Flats. We appreciate your support!